loki99Privacy Policy
This page describes what we collect when you use loki99 and how we keep that data protected. We at loki99 operate across football sportsbook, live-dealer tables, slot games, and esports markets in supported jurisdictions. Our commitment is to handle your personal information with transparency and care, following the data-protection laws that apply to your region.
We collect information only to deliver our service — to verify your account, process your deposits via DANA, e-wallet, mobile banking, or bank transfer, manage your withdrawals, and respond to your requests through our multilingual support team. We do not sell your data. This policy sets out what we do with the information you provide, who we share it with, and what rights you have over your own data.
If you are based in Jakarta, Surabaya, Bandung, or another Indonesian city, or if you access loki99 from elsewhere in a supported jurisdiction, the terms here apply to you. We encourage you to read this in full so you understand our practices.
What we collect and why
We collect your email address, name, date of birth, phone number, and physical address when you open an account. We ask for these details so we can verify your identity (a legal requirement) and contact you about your account or service changes. We also collect information about your deposits — which payment method you used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts), the amount, and the date — to process payments, prevent fraud, and comply with financial reporting obligations.
We collect your game activity and account history — which games you play, when you play, and your session length. This helps us understand how our platform is used, spot technical issues, and provide you with relevant support. We may collect your IP address and device information (browser type, operating system) to protect your account security and detect unauthorized access.
How we use your data
We use your personal information to deliver loki99's core service: creating your account, verifying your identity, processing deposits and withdrawals, settling game outcomes, and providing customer support. If you contact our support team, we keep a record of that conversation so we can follow up and improve our response. We use cookies and similar trackers to keep you logged in, remember your preferences, and measure how the platform performs. We do not use your data to build marketing profiles or sell access to third parties.
We may process your data for compliance — to comply with anti-money-laundering regulations, gambling laws in your jurisdiction, and tax reporting if required. We may also use it to investigate account disputes or suspected fraud.
Third parties and data transfers
We work with payment processors to handle deposits and withdrawals. These processors may see your name, email, payment method, and transaction amount. We use identity-verification partners to check your documents during KYC (Know Your Customer) review. We also use cloud hosting providers; our servers may sit outside your jurisdiction, but all transfers are encrypted.
We will not share your data with anyone else without your consent, unless the law requires it — for example, if a regulator or law-enforcement agency asks for your account details.
Your rights and data retention
You have the right to access, update, or delete your personal data. Contact our support team to request a copy of what we hold about you. We keep your account data for as long as your account is open, plus a retention period required by law (typically a few years after closure for compliance records). Game history and payment records are retained to settle any disputes and meet regulatory obligations.
Cookies and tracking
We use cookies to keep you logged in and to understand how you use loki99. Some cookies are essential (login, security); others help us see which games are popular, how long users stay on the platform, and where technical problems occur. You can manage cookie settings in your browser, though disabling some may affect your experience.
Security and updates
We encrypt your data in transit and at rest. We do not store payment card numbers — we use tokenized payments so your card details never touch our systems. We review our security practices regularly and update this policy if our practices change. The last update was made in accordance with the laws applicable to loki99 and our users.
If you have concerns about how we handle your information, or if you believe your data has been compromised, contact us immediately through our multilingual support channels.